Terms of service
This is a pre-launch version of our terms, provided for pilot customers. It will be updated when Hotam is incorporated.
These terms are an agreement between Hotam ("we") and the organization that signs up ("Customer", "you"). The person accepting them confirms they may bind the Customer.
1. The service
Hotam reads data from systems you connect (such as your PSA, Microsoft 365 and RMM), compares what your projects were supposed to deliver with what those systems report, and shows the result with its evidence. Hotam connects read-only and does not change anything in your systems.
2. Your account
- You decide who in your organization has access and with which role, and you are responsible for their use of Hotam.
- Keep your sign-in details (password and authenticator app) and connection credentials secure. Tell us promptly at hello@hotam.io if you believe your account was misused.
- You may connect only systems you are authorized to access, and you are responsible for having the right, under your agreements with your own clients, to let Hotam read their data for this purpose.
3. Your data
- You own your data and your clients' data. You grant us the rights needed to provide the service to you, and nothing more.
- We process personal data in your data only under the Data Processing Agreement, which is part of these terms and which we provide on request.
- We do not sell your data, use it for advertising or use it to train AI models.
- When your account closes you may export your reports first; we then delete your data as set out in the Data Processing Agreement.
4. What results mean
- A result is evidence-based: it reflects what your connected systems reported when Hotam read them. A result can only be as complete as those systems and the access you grant.
- When evidence is missing or a system cannot be read, Hotam reports the result as Unknown rather than Passed.
- Hotam is a verification tool. It does not perform, warrant or take responsibility for the work your organization performs for its clients, and a result is not a security audit or a certification.
5. Acceptable use
Do not: use Hotam to access systems you are not authorized to access; attempt to read another customer's data; probe, scan or test the service's security without our written permission; reverse engineer it except where the law allows; or resell it without agreement.
6. Fees
Pilot or trial use is free unless a written order says otherwise. Fees for paid use, including the plan, billing period, renewal and taxes, are set out in a written order.
7. Availability and changes
We work to keep Hotam available but do not promise uninterrupted service unless a written service level is agreed. We may improve and change the service; we will give notice before removing a feature you rely on in a material way.
8. Confidentiality
Each party keeps the other's non-public information confidential and uses it only for this agreement.
9. Warranties and disclaimers
We will provide the service with reasonable skill and care. Otherwise, to the extent the law allows, the service is provided "as is" without other warranties.
10. Limitation of liability
To the extent the law allows, neither party is liable for indirect or consequential losses, and each party's total liability is limited to the fees paid in the 12 months before the claim.
11. Term and termination
You may stop using Hotam at any time. Either party may end the agreement if the other materially breaches it and does not fix the breach within 30 days of notice. We may suspend access to protect the service or other customers, and will tell you why.
12. General
These terms, the Data Processing Agreement and any order form are the whole agreement. The governing law and venue will be added when Hotam is incorporated. We will notify account owners of changes to these terms before they take effect.
Contact
Hotam, hello@hotam.io.